Thursday, November 16, 2017

Stop talking about Success or Failure and Start Learning

The word puzzle above represents my notes from yesterday's Society for International Development (SID) event on "Navigating the Results Paradox: Trade-offs Between Results and Learning." The only way I see a trade-off is if you perceive that a limited amount of time and resources forces you to decide whether to focus on M&E or on Learning.  This is a false dichotomy.  Doing M&E for the sake of demonstrating results (proof of success really, because no one is interested in proving failure) is missing the point.  The emphasis on labeling a project either a success or a failure is wrong if the point is to learn and improve.  All projects are on a continuum of success and failure.   Each successful project encountered things that didn't work as well as expected (small failures) that we can learn from. The compulsion to label things successes or failures and investments in "evidence" to do just that is misplaced.  If the compulsion was to learn, we would care much less about labeling individual projects and much more about what we learned from each individual product that allows us to improve the next one.  If you have to call everything a success, then call it successful because you learned from it (regardless of whether it achieved its intended objectives).  Stop talking about success or failure and start learning. Learn from results. 

That's what I wanted to say yesterday at the event but comments were not allowed, only questions. Next time I'll just phrase my comment as a question, something like this: "Don't you think that...[stating my opinion]?"  Here we go, that's technically a question.   I think the organizers of such events are afraid of long ranting/venting monologues by people in the audience.  I get that and I've been there but if you don't allow real participation from the audience, the format is quite rigid and you fail to leverage expertise of the people in the room. 

Tuesday, November 07, 2017

From Individual Learning to Team Learning - The Role of Mentoring within the Learning Organization

I've regularly tried to emphasize the role of the individual in the learning organization and the concept of Personal Knowledge Management.  In my consulting practice, I want to provide support for individuals, teams and entire organizations, and I take the individual component very seriously.  Individual learning is the foundation for team learning and beyond.

Individual learning, however, isn't just a matter of self-reflection or independent learning.  Individual learning can be enhanced through existing, long-standing approaches such as mentoring.  While a minority of individuals may be highly self-motivated and embrace completely self-directed learning, I suspect that a majority of individuals could use some support to pursue self-directed learning and that support could come in the form of mentoring.

Ideally, mentoring in a learning organization would not be simply a matter of individual professional development within the purview of Human Capital Management, but also an organization-wide strategy to support team and organizational learning.

Mentoring can support individual learning, which in turn can enhance team learning. How?  The individual who has spent some time reflecting upon what they have learned from an experience is like to contribute more value to a team conversation around that same experience.  That individual is much more likely to come in and say things like "I could have done x instead of y and that might have alleviate this problem we encountered," or "I learned that I should really do x when faced with this kind of situation.  Next time I'll know what to do."  When individuals come into team learning conversations ready to discuss what they have personally learned, the conversation is likely to be richer, more honest and will contribute to more group learning.  The group conversation isn't just an accumulation of individual lessons, but the discussion of individual lessons is likely to yield a larger conversation around team dynamics and team lessons.

In this context, I see the role of the mentor as someone who supports individual learning and helps to strengthen those critical "learning to learn" skills.   On top of that, group mentoring and mentoring circles can be used to further support group or team learning objectives.