Design Knowledge Management System: A Practical Guide for Implementing ISO30401 KMS Standard, by Shanthosh Shekar
The Learning-Driven Business: How to Develop and Organizational Learning Ecosystem, by Alaa Garad and Jeff Gold.
- Making Knowledge Management Clickable: Knowledge Management Systems Strategy, Design, and Implementation, by Joseph Hilger and Zachary Wahl.
I just received The Learning-Driven Business and suddenly and I had a aha! moment, an insight. The Learning-Driven Business and Making Knowledge Management Clickable are two completely different books and reading them, one might think that they take diametrically opposite views on Knowledge Management or that they cannot possibly both be about Knowledge Management.
For example, the less time is wasted looking for information, the more time is available for critical thinking, reflection, team learning, etc... However, without a culture of learning and learning processes in place, the time saved with efficient systems isn't necessarily spent on learning.
2. Blend and Integrate: Before trying to figure out what the appropriate balance is between the two approaches, how can we think about how the two are connected? Perhaps the answer is not in the ratio of one approach vs. the other but more in carefully embedding both approaches in a coherent framework and understanding how they interact and reinforce each other. Perhaps an ecosystem approach or a systems thinking approach is warranted. This is also relevant when the organization discovers that however efficient individual "systems" are, they are not well integrated and require employees to waste time switching from one system to the other.
In the next blog post, I will explore these issues with a realistic, practical example with a specific process.